Your initial appointment will be approximately 1-hour with each subsequent visit lasting 30-minutes. The only exception to that would be if you’ve been scheduled into a shorter treatment time so as to see a physiotherapist sooner.
Generally loose fitting clothing is ideal. If you have a lower limb complaint, we recommend wearing a pair of shorts and if you have an upper limb, back or neck complaint, we recommend wearing a loose fitting shirt.
We ask all patients to bring along all relevant information in relation to your injury including reports for XRAY’s, CT scans, MRI scans and ultrasounds, if you have them. We can access your reports in the medical system, should this be required.
If you are a Workcover, Third Party, Veterans Affairs of Medicare patient, you will need to bring with you a Doctor’s referral.
If you are a private patient and have private health insurance (which covers physiotherapy) then bring with you your health insurance membership card.
We have HICAPS on site. You will be able to claim from your health fund immediately and only have to pay the gap.
Please arrive 10 minutes prior to your first treatment to complete our registration form, if you haven’t already done this.
You will be greeted by our receptionists who will guide you in completing the registration form.
You will then meet your treating physio. The initial period will involve a discussion regarding the nature of your complaint. We will ask a series of questions that will help us identify all the contributing factors to your complaint and help us set some goals you would like to achieve throughout your treatment.
We will start to piece together a picture of what is causing your symptoms.
We will then perform a physical examination to help us determine exactly which structures in your body are at fault. We will assess all structural, mechanical and neural factors that may be contributing to your complaint.
Once we have fully assessed you,we will explain to you what is the cause of your complaint, commence any hands-on treatment that may be indicated and finally give you some advice and/or exercises for you to do at home to optimise your recovery.
The number of treatments required depends entirely on the condition you present with, however we aim to treat you as effectively as possible by reducing your symptoms and providing you with strategies to help manage your condition and optimise your recovery. The average number of treatments for conditions that have been present for greater than three months is 7 treatments.
Yes. If you do not pay on the day of treatment we will be unable to book you in for any subsequent treatments.
Missed appointments will set you back in your recovery, so we ask that wherever possible, you keep all your appointments. If an appointment must be changed, 24 hours notice is required. All missed appointments or cancellations made within 24 hours of the scheduled appointment time must be made up later the same day or within 24 hours to avoid a cancellation fee of $60.00. This fee is not covered by compensable bodies and must be paid by the patient.
